Frequently Asked Questions

  1. How many chaperones do I need for my student group?

    One chaperone per 10 students is required.
  2. What is your comp policy?

    One free adult chaperone admission per 10 students.

  3. How do I pick up my tickets?

    Tickets can be picked up upon arrival.

  4. When will I receive confirmation of my online order?

    Confirmation will be sent by e-mail within 24 hours.

  5. What if I don't receive an e-mail confirmation?

    Failure to receive confirmation may be due to a variety of reasons. Two causes may be:
    A. Your spam filter may have blocked it. We recommend that you check your junk mail folder and add ticketing@newseum.org to your safe senders list.
    B. You may have entered an incorrect or incomplete e-mail address. Please call 888/NEWSEUM (888/639-7386) with your confirmation number, and we will confirm that your order has been placed.

  6. What should I do if I receive an error message while checking out?

    First, verify that all of your information has been entered correctly. Second, make sure that your billing address matches your credit card/bank information. If you still receive an error message, please call 888/NEWSEUM (888/639-7386).

  7. What happens if my group has more people than in my reservation?

    Tickets may be added upon arrival based on availability. But additional tickets will not be discounted.

  8. Are there refunds for unused tickets?

    All ticket sales are final. There are no refunds for no-shows or unused tickets.

  9. How long does it take to tour the Newseum?

    Approximately 2 to 3 hours, depending on your group.

  10. Is there an orientation film?

    Yes, all groups will begin their tour with an eight-minute orientation film.

  11. What is the closest Metro rail stop?

    Archives/Navy Memorial-Penn Quarter Station on the Green and Yellow line approximately two blocks away; Gallery Place and Judiciary Square on the Red Line approximately four to two blocks away, respectively. [See map]

  12. Is there a group entrance?

    Yes. The group entrance is located on C Street, at the back of the building. Groups will be greeted on the bus by a Newseum representative who will check-in the group, locate tickets and welcome your group to the Newseum.

  13. Does the Newseum offer bus parking?

    Bus parking is not available. Suggestions for designated bus parking are available on the WCTC Web site at: www.washington.org.

  14. Does my entire group have to go through security?

    All visitors to the Newseum must go through security — the first stop upon arrival. Guns, knives and lighters are prohibited. Outside food and beverages are not allowed. Please discard chewing gum before entering the building.

  15. Are wheelchairs available?

    A limited number of wheelchairs, scooters and walking aids are available on a first come, first-served basis.

  16. Can I have a guided tour?

    The Newseum offers private, 90-minute guided tours during regular hours and private, one-hour guided tours before or after hours. For more details on these exclusive tours, click here.

    One-hour Orientation Tours by volunteers are also offered to the general public during regular hours. Times vary. Orientation Tours for visitors who are deaf or hard of hearing and use American Sign Language will be held on the first Saturday of each month at 10:00 a.m. No advanced notice is required. Additional ASL tours will be provided with seven business days' notice by emailing vistorservices@newseum.org.

  17. Can I take pictures?

    Photography is allowed only in designated areas. Please consult with staff and signage for details.

  18. Is there a place to eat?

    The Food Section, located on the lower level, offers a full selection of hot and cold entrée options, catered exclusively by Wolfgang Puck. The restaurant seats approximately 150. Because food or drink is not allowed inside the exhibit areas, no outside food or bag lunches are allowed. For a menu, visit Shop and Dine.

  19. Is there a lunchroom for students?

    The Newseum does not have a place for students to eat or store their bag lunches. Groups are not allowed to bring lunches. The Food Section, located on the lower level, offers a full selection of hot and cold entrée options. For a menu, visit Shop and Dine.

  20. Does the Newseum have a gift shop?

    The Newseum Store, located on Levels 1 and 2, offers customized products, media-related items and souvenirs.

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